William S. Samuels IV, President of Telesales Services releases “Eight Items to Consider Before Outsourcing Your Call Center”
William S. Samuels IV, President of Telesales Services, an acknowledged Telesales and Telemarketing industry leader gives his insight into the eight things you need to know before you outsource your call center needs. Bill consults organization of all sizes in all industries - from Fortune 500 pharmaceutical and medical companies, to federal government to two-person startups, and even Dancing with the Stars! Bill works with over 100 call centers to find you the right solution, so you can be confident in his ability to evaluate a call center.
Rochester, NY January 16, 2008 — William S. Samuels IV, President of Telesales Services, an acknowledged Telesales and Telemarketing industry leader gives his insight into the four things you need to know before you outsource your call center needs.
Do You Know These 4 Items to Consider Before Outsourcing Your Call Center?
William Samuels, IV
President
Telesales Services
I. Is Call Center Outsourcing Right For You?
Call Center Outsourcing is the use of a Telesales or Telemarketing vendor to handle an inbound or outbound call center project that normally draws on internal resources. Using outside resources allows you to concentrate, cost effectively, on your core competencies.
Outsourced Call Centers Offer:
• Skilled Telemarketing professionals
• Improved market coverage
• Faster ramp-up, launch, and roll-out of campaigns
• Experience with programs similar to yours
• Rapid response to market conditions
• Account management expertise
• Enhanced reporting capabilities
• Market testing capabilities
• Remote call monitoring
The Benefits of Outsourcing Call Center Services
• Increased Sales and profits
• Reduced costs per sale
• Maximum phone productivity
• Increased number of appointments
• Increased customer base
• Increased lead generation
• Higher number of qualified leads
• Higher number of closed sales
• Better customer retention
• More immediate feedback
• Better results through test marketing
• Increased local, regional, or national market share
